How is production lead time calculated, or, how can I determine what day my order will ship?

For information regarding lead time on custom orders please contact your account manager.

For customers who place orders through our online store:

For any order placed BEFORE the end of our business day (Mon-Fri, 7am – 6pm), the day the order is placed will be counted as Day 0. So, if an order is placed on a Monday at 5:30pm with a production lead time of 3 days, the order will ship on Thursday (Day 1 = Tuesday, Day 2 = Wednesday, Day 3 = Thursday). For any order placed AFTER the end of our business day, the day after the order is placed will be counted as Day 0. So, if an order is placed on a Monday at 6:30pm with a production lead time of 3 days, the order will ship on Friday (Day 0 = Tuesday, Day 1 = Wednesday, Day 2 = Thursday, Day 3 = Friday).

Will Call Orders: For those wishing to pick-up their order at our facility, please plan to do so the business day following the manufacturing due date between the hours of 7am and 6pm. As soon as your order has been completed we will notify you that the order is available for pick-up. While this often occurs on or prior to the due date, we cannot guarantee an available pick-up time prior to the close of the manufacturing due date.

We make every effort to ship early and never hold orders that are ready to ship until their due date. We currently operate Monday through Friday so please do not count Saturday or Sunday when calculating anticipated shipping date.  If you have any specific questions around production lead time please give us a call at 855-811-1975.

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